Stitch 'Em Up - Applique a Story in Fabric - Nutcracker Patterns
     
Online Store Policies

Please feel free to call us at 972-240-0187 between 9 A.M. - 6 P.M. CST with any questions on availability, expediting or placing an order.

Placing Your Order

The simplest and secure way to place your order is through our online shopping cart using VISA, MasterCard, and Discover. We also accept check and credit card orders through the mail. Please use the shopping cart system for mail in orders, and print out the final order to mail. Specify any unique ordering or shipping requests under "Special Instructions" in the Shopping Cart. Your order will be confirmed via email. We will ship to virtually any address in the world.

Please make your check or postal money order (drawn on U.S. banks only) payable to Stitch 'Em Up and enclose with the completed form.

Important: If you have a 'spam-guard' that sends a form that must be filled out to contact you, or an AOL block on your email, confirmation of your order and shipment information will bounce back to us and you will receive no correspondence regarding your order.

Insurance

USPS Domestic Priority mail will automatically insure $50 of merchandise cost. To cover over that amount, we offer a $2.00 option that will cover up to $100 worth of product for replacement. If you choose not to insure your order against damage or loss, Stitch Em Up wlll not be liable for product replacement. We strongly advise you to take insurance out on your larger purchases.

Shipping & Handling

  • Important: All orders will be sent via Priority mail now to take advantage of the $50 automatic insurance coverage and tracking of your order.
  • All orders are normally shipped within 48 hours of receipt, via USPS Priority mail domestic and International. International is also sent via USPS International First Class.
  • If there is any delay in shipping, we will contact you as to your preferences.
  • Shipping charges are set automaticially by the US postal service based on product weight and your location.
  • If you require a special shipping method, or rush delivery, please contact us directly.

Returns Policy

We appreciate your business and will accept returns on any unused patterns and merchandise.

  1. Must be returned unused, and in good condition within 30 days of purchase. (If you have a special situation, please contact us.)
  2. You must contact us before returning any merchandise for a RMA (returns merchandise authorization) number or your refund will not be processed.
  3. Returns over $19 will incur a 10% restocking fee.
  4. Please include a copy or your invoice with any return if possible.
  5. A refund check will be issued within *three days of receipt of merchandise. Note: if you paid by check, your check will have had to have cleared the bank before issuing a refund.
  6. We're sorry but shipping charges are not refundable.

*Stitch 'Em Up is closed at times during the year for retail shows. Returns received then will be mailed within one week of our return to the office.


Limited Time Offer:

Free Shipping on Orders of $75.00 and Higher

Receive Free shipping on domestic orders of $75.00 or more.

For orders under $75.00, regular shipping charges apply.

*Free Shipping only applies to Domestic USPS mailings. We are sorry, but International orders do not qualify for this free shipping offer.